At Basketmantra.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
• wrong size,
• wrong color,
• wrong quantity,
• damaged, Or
• Significantly different from the description given by the merchant
You are completely protected. Shop Mantras offers a 3 day return guarantee for all such items.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product
• Is used/worn or altered
• Exhibits physical damage to the box or to the product
• Is returned without original packaging and accessories
• Serial Number is tampered.
What to do if I want Replacement/Refund?
Please follow these steps to claim Replacement/Refund without any hiccups
1. Drop an email at [email protected] within 72 hours of delivery.
2. Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
3. Please pack the product back in its packing and mention the following details
√ Complaint ID: (As provided by the customer care) for the Return
√ Order #: Number generated at the time of order Placement.
√ Reason for Return: Please choose a reason from the below mentioned list
o Defective Product
o Damaged Delivery
o Incorrect Product Delivered
o Others- If others then please specify (Please mention the reason in Hindi /English only)
√ Your full Contact Details: Your name, address, phone number and email address.
√ DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.
√ Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.
Do you provide a pick up from the doorstep in case I want to return a product?
We will not be able to provide pickup from your doorstep, however in case of heavy goods (in terms of weight/size) or the City from which it has to be picked up, we may consider picking the product. This decision is solely at the discretion of the company/designated authorities. For any of the products sent by you, we will refund the courier charges up to Rs 250 in form of a Gift Coupon (G.C.).
What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?
Defective/ Damaged Product
In case you have received a defective/ damaged product, please report the fault to the nearest authorized service centre. They will check the product and repair the product to your satisfaction. If they are not able to do that then they will declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. If you have the DOA certificate with you then please send a scanned copy of the DOA certificate to [email protected] The Return Process would remain the same as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you in the procedure of claiming a DOA certificate from the Manufacture.
If damage can’t be repaired by authorized service centre, please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to [email protected]
What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complain within 48Hrs of delivery along withalong with photographs of the damage product and packaging. photographs of the damage product and packaging.and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
What are the time lines provided for the Replacement/Refund?
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
Do I get back the courier charges after I return back the Product?
We will refund the courier charges at a flat rate of INR 50/- or actual (whichever is lesser) in the form of a Gift Coupon (G.C.) which can be redeemed on our website in future. This would be processed within 5-7 business days after we have received the above mentioned address along with the Email with the Courier Receipt attached.
What is the Payment Mode for Refund?
It would remain the same as paid by you to Basketmantra while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product.
I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.